1. Introduction
Trackpoint GPS Limited ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our App.
2. Information We Collect
2.1 Information You Provide Directly
- Authentication Data: Phone number, OTP verification codes, and authentication credentials
- Profile Information: Name, email, role/designation, company affiliation
- Device Information: Phone number, device identifiers, platform (iOS/Android)
2.2 Information We Collect Automatically
- Location Data: GPS coordinates, route information (collected when you enable location services)
- Device Information: Device type, operating system version, app version
- Session Data: Login/logout times, screen navigation, session duration
- Heartbeat Data: Server heartbeat signals to maintain active sessions
- Usage Analytics: Features used, interactions within the App
- Firebase Data: Device tokens for push notifications, Firebase Analytics data
2.3 Information from Third Parties
- Backend Services: User role, permissions, and operational data from our servers
- Firebase Cloud Messaging: Device registration tokens from Google Firebase
3. How We Use Your Information
We use the information we collect for the following purposes:
- Authentication & Authorization: To verify your identity and control access based on your role (Driver, Stockyard Manager, Sales Manager, Delivery Coordinator)
- Vehicle Management: To pair vehicles, track delivery status, and manage vehicle operations
- Location Services: To track delivery routes, optimize logistics, and provide real-time location capabilities
- Session Management: To maintain your active session, send heartbeats, and track screen navigation
- Communications: To send push notifications, system alerts, and critical updates via Firebase Cloud Messaging
- Operations: To facilitate vehicle deliveries, test drives, order management, and stockyard operations
- Security: To detect fraud, enforce terms of service, and protect our systems
- Analytics: To understand app usage patterns and improve the App's functionality
- Compliance: To comply with legal obligations and regulatory requirements
4. How We Share Your Information
4.1 Within Your Organization
- Role-Based Access: Information is shared with other team members based on operational requirements and your user role
- Delivery Teams: Location and delivery information shared with relevant drivers and coordinators for operational purposes
4.2 Third-Party Service Providers
- Firebase Services: Google Firebase (Firebase Cloud Messaging, Firebase Analytics) for push notifications and analytics
- Mappls: Map data and location services (if using Mappls GL SDK)
- Backend API Servers: Our backend servers hosted at configured API endpoints
4.3 Legal Requirements
We may disclose your information when required by law or when we have a good faith belief that such disclosure is necessary to:
- Comply with legal obligations
- Enforce our Terms of Service
- Protect the security or integrity of our App
- Protect the rights, privacy, safety, or property of users or the public
5. Data Retention
- Active Accounts: Information is retained while your account is active
- Session Data: Heartbeat and session tracking data is retained based on session duration
- Deleted Accounts: Upon account deletion, we will remove personal data within 30 days, except where retention is required by law
- Archived Data: Some operational data may be retained for compliance and audit purposes
6. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information, including:
- Token Encryption: Access and refresh tokens are stored securely using platform-specific secure storage
- HTTPS: All API communications are encrypted using HTTPS
- Automatic Token Refresh: Security tokens are automatically refreshed every 5 minutes
- Session Monitoring: Active session monitoring and heartbeat tracking
- Device-Level Security: Leveraging device operating system security features
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Right to Access: Request what personal data we hold about you
- Right to Correction: Request correction of inaccurate data
- Right to Deletion: Request deletion of your personal data
- Right to Data Portability: Request your data in a portable format
- Right to Withdraw Consent: Withdraw consent for data processing
- Right to Object: Object to certain processing of your data
To exercise these rights, please contact us using the information provided in Section 10 below.
8. Children's Privacy
The App is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will delete such information promptly.
9. Location Services
The App collects location information to:
- Track vehicle deliveries and routes
- Provide real-time location updates
- Optimize delivery logistics
- Enable test drive tracking
Location data collection can be controlled through your device settings. Disabling location services may limit App functionality.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by updating the "Last Updated" date and providing notice within the App or via other appropriate means.
Your continued use of the App following the posting of revised Privacy Policy means you accept and agree to the changes.
12. Third-Party Links and Services
The App may contain links to third-party services and websites. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party services before providing your information.
13. Jurisdiction and Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of India, and you irrevocably submit to the exclusive jurisdiction of the courts located in Mumbai, India.